Terms & Conditions
This
page contains the terms and conditions (hereinafter “Terms of Service”,
“Terms”) that apply to the agreement between the visitor or customer
(hereinafter “the buyer”, “user”, “he/she” or “his/her”) and Good Taste Wine
(hereinafter “GTW Webstore”, “we” or “our”) and
relating to all orders, operations, deliveries, services and offers between
these two parties in the context of this online shop.
By
purchasing something from the GTW Webstore, the buyer
automatically engages in our “Service” and the buyer confirms that he/she has
read these Terms of Service, including the additional terms and conditions and
policies referenced herein and/or available by hyperlink, and agree with them.
These Terms of Service apply to all users of the site, including without
limitation users who are browsers, vendors, customers, merchants, and/ or
contributors of content.
GTW Webstore offers this website, including all information,
tools and services available from this site to the buyer conditioned upon
his/her acceptance of all terms, conditions, policies and notices stated here.
Please
read these Terms of Service carefully and thoroughly before purchasing products
on the GTW Webstore. By accessing or using any part
of the site, the buyer agrees to be bound by the privacy policy of the GTW Webstore. By purchasing something from the GTW Webstore, the buyer automatically agrees with these Terms
of Service. If the buyer does not agree to all of the terms of the privacy
policy of this agreement, then the buyer may not access the website or use any
of our services. If the buyer does not agree to all of the terms of service, he
may not purchase a product on the GTW Webstore. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.
The
headings used in this agreement are included for convenience only and will not
limit or otherwise affect these Terms.
Any
new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of the
Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
The
buyer has the right of withdrawal by law, allowing the buyer to cancel the
purchase without giving GTW Webstore a reason for the
withdrawal, and without inference (fines or reason). When purchasing a product,
the buyer has the right to return a product without giving GTW Webstore any reason or condition within 14 days after
delivery of the product, on the condition that the buyer notifies GTW Webstore via letter or email that the buyer wishes to
return the products. This period starts from the day after the delivery of the
goods or the conclusion of the service agreement. Upon delivery of the goods,
the buyer must inspect the goods carefully.
For more terms and information on
returns, please refer to our Refund Policy.
These
Terms of Service, as well as any information on the site are the intellectual
property of GTW Webstore and are protected with trade marks. It is not allowed to use products, product
photos and / or text from the website for commercial purposes unless written
permission has been given by GTW Webstore. Any
infringement may result in legal actions.
You
agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of
the Service, use of the Service, or access to the Service or any contact on the
website through which the service is provided, without express written
permission by us.
By
agreeing to these Terms of Service and/or the privacy policy, the buyer
represents that he/she has at least the age of majority in the state or
province of residence of the buyer, or that he/she has the age of majority in
his/her state or province of residence and he/she has given us his/her consent
to allow any of his/her minor dependents to use this site, or purchase products
from GTW Webstore.
You
may not use our products for any illegal or unauthorized purpose nor may you,
in the use of the Service, violate any laws in your jurisdiction (including but
not limited to copyright laws).
You
must not transmit any worms or viruses or any code of a destructive nature.
A
breach or violation of any of the Terms will result in an immediate termination
of your Services.
You
understand that your content (not including credit card information), may be
transferred unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during transfer
over networks and therefore secured.
GTW Webstore is not responsible if information made available
on this site is not accurate, complete or current. The material on this site is
provided for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more accurate,
more complete or more timely sources of information.
Any reliance on the material on this site is at the buyer’s own risk.
GTW Webstore reserves the right to modify the contents of this
site at any time, but we have no obligation to update any information on our
site. The buyer agrees that it is his/her responsibility to monitor changes to
our site.
GTW Webstore reserves the right at any time to modify or
discontinue the layout, features, services, products or any part or content of
this site thereof without notice at any time. This does not include orders unless
any of these terms of service are not respected. In that case, we have the
right to discontinue the service, but the buyer will always be notified.
GTW Webstore shall not be liable to the buyer or to any
third-party for any modification, price change, suspension or discontinuance of
the Service.
The prices indicated on the GTW Webstore are denominated in euros, are inclusive of Value
Added Tax (VAT) and are exclusive of shipping costs. The shipping costs will be
charged separately depending on the country the buyer lives in and are clearly
communicated during checkout.The total purchase price
due will be indicated when the buyer has indicated his/her customer
information, shipping address and shipping method, and can be reviewed before
the order is confirmed.
Depending
on the country the buyer lives in, it is possible that extra Import Taxes,
Custom Fees or possible toll fees can be charged upon arrival of his/her order.
For more terms and information on additional charges, please refer to section
6.7.
Prices
for our products are subject to change without notice.
We do
our utmost to make sure the products are delivered as soon as possible at the
delivery address the buyer provided with his/her order. Dates of delivery are
therefore indicative.
GTW Webstore can never be held responsible if the order is not
delivered on time and we are not liable for any loss, liability, damage, cost
or expense arising out of late delivery, to the extent permitted by law. GTW Webstore is not responsible for orders that are lost by way
of act of others, unforeseen circumstances or force majeure.
When
delivery is not possible due to the fact certain products are (temporarily) out
of stock, or delivery can (partly) not take place or for any other valid reason,
GTW Webstore shall send a notification thereof to the
buyer at least one month after the order was placed. The buyer retains the
right to terminate the order without any costs.
If an
order cannot be delivered because of an incorrect address provided by the buyer
or if the buyer is absent at the time of delivery, then this is entirely the
buyer’s responsibility. In case the buyer is absent, the logistics partner
will sometimes try to arrange a second delivery moment, deliver the order with
one of the neighbors or at a parcel center nearby. Some will even try a third
delivery attempt. In case the buyer is absent on the second or third delivery
attempt, the logistics partner can decide to deliver the order in a parcen center or send the order back to GTW Webstore. GTW Webstore can never
be held responsible or liable for delays or extra costs arising from the
absence of the buyer. If for any of these reasons the parcel cannot be
delivered by our logistic partner, GTW Webstore
reserves the right to partially refund the shipping costs.
All
of our orders are sent with local logistic partners. Upon delivery, the
buyer may be asked to sign a receipt. In signing this certificate, the buyer
confirms that he/she has checked the order completely for damage.
Shipping costs are calculated based on
the products, packaging and the country the buyer lives in. The shipping costs
are calculated automatically during checkout based on the total weight of the
buyer’s order and the country he/she lives in.
Depending
on the country the buyer lives in, it is possible that extra Import Taxes,
Custom Fees or possible toll fees can be charged upon arrival of the buyer’s
order. In no way can GTW Webstore be held responsible
for a compensation of any kind for these additional charges.
In
case the buyer has to pay additional import taxes, custom fees or possible toll
fees, he/she agrees and engages to pay the entire amount of these import taxes
in time as indicated by the local logistics partner or local customs officer.
In case the buyer refuses to pay for these additional charges or fails to pay
the entire amount in time for his order to get customs clearance, the order
will be returned to GTW Webstore. In this case, GTW Webstore reserves the right to refund the amount of the
order and shipping costs minus the charges of the import taxes of the return.
In this case, the buyer will be informed by the customer service of GTW Webstore with a detailed indication of these import
charges.
Depending
on the region the buyer lives, GTW Webstore reserves
the right to change the amount of the shipping costs at any time, but will
always inform the buyer whether he/she agrees to this. It is also possible that
the buyer’s region is not available for delivery with our logistics partner. In
this case, GTW Webstore reserves the right to cancel
the buyer’s order, but our customer service will always contact the buyer in
advance to discuss all of the possibilities.
The
buyer may be asked to sign for his/her order upon delivery. By signing the
order, the buyer confirms to have checked the order for damage and that the
order has been delivered. Delivery took place when the goods arrived at the
buyer’s address, as indicated by the buyer during checkout. The buyer and GTW Webstore can always check the status of the order using the
tracking link that has been provided with the shipping confirmation. Please
allow some time for the status of the shipment to correctly display on this
tracking information. If the buyer encounters problems with his delivery for
other reasons than stated in 6.3, he/she can always contact our customer
service for a recent update and we will do our utmost in finding a fitting
solution.
GTW Webstore has made every effort to display as accurately as
possible the colors and images of our products that appear in the GTW Webstore. We cannot guarantee that the display of any color
on the buyer’s computer monitor will be accurate.
GTW Webstore reserves the right, but is not obligated, to limit
the sales of our products or Services to any person, geographic region or
jurisdiction if any of these terms of service are not respected by the buyer. GTW
Webstore reserves the right to limit the quantities
of any products or services that we offer. All descriptions of products or
product pricing are subject to change at anytime
without notice, at the sole discretion of GTW Webstore.
We reserve the right to discontinue any product at any time. Any offer for any
product or service made on this site is void where prohibited.
GTW Webstore takes great care in assuring that the quantity,
quality and description required by order is met and that the products are
contained or packaged in the manner as laid down in the order.
GTW Webstore cannot guarantee that the quality of any products,
services, information, or other materials purchased or obtained by the buyer
will meet his/her expectations, or that any errors in the Service will be
corrected.
GTW Webstore reserves the right to refuse any order the buyer
places with us and we may, in our sole discretion, limit or cancel quantities
purchased per person, per household or per order if we believe that the order
placed by the buyer, or someone using the name of the buyer is considered
fraudulent. In the event that GTW Webstore makes a
change to or cancel an order, we attempt to notify the buyer by contacting the
email and/or billing address/phone number provided at the time the order was
made. GTW Webstore reserves the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors.
The
buyer agrees to provide current, complete and accurate purchase and account
information for all purchases made on the GTW Webstore.
The buyer agrees to promptly update his/her account and other information so
that we can complete the buyer’s transactions and contact you as needed.
For more terms and information on data, personal
information and privacy, please refer to our Privacy Policy.
At
the moment, GTW Webstore supports the following
Payment options:
·
Credit Card: Visa, Mastercard (AlliedWallet)
The buyer’s order will be
sent once GTW Webstore has received the full payment
amount. Your credit card statement will read
"ALW*DonReverioLtd18882551137.
GTW Webstore is in no way responsible for any credit card fraud
or identity theft of their respective holder. We reserve the right to cancel
the buyer’s order and his/her payment if we detect a high risk of fraud.
When purchasing products on the GTW Webstore, the buyer has the right to return purchased
products without any reason, on condition that he/she notifies us within 14
days after delivery of the product via email that he/she wishes to
take advantage of the right of withdrawal. During this 14 days’ period, the
buyer is obliged to keep the unused products and packaging in an appropriate
and careful manner, in its original condition and at his/her own risk. If this
period expires on a non-working day, the deadline is extended till the next
working day. GTW Webstore will give the buyer back
the amount he/she paid for the item (including initial shipping costs but not
the additional costs as referred to in 5.3 ) or offer
an exchange, whichever he/she prefers, no questions asked.
After
receiving the buyer’s notification (whether by email or by letter) that he/she
wants to exercise the right to return purchased products, GTW webstore will send the buyer return documents, including a
unique return number and the return address.
The buyer should include the following
details in his/her e-mail:
·
Your order number
·
Your email address
·
Article(s) & quantity
·
Reason return: (optional)
o Wrong product delivered
o Damaged product
o Wrong size
The
unique returns number (RMA -number) should be clearly visible on the package.
The
buyer is in this case responsible for the return of the products and therefore
also for the shipping costs for the return. After the buyer has contacted GTW Webstore to take advantage of the right of withdrawal,
he/she must return the products within 14 days. In case the buyer does not
comply with this clause, the buyer remains owner of the products and GTW webstore shall not be obliged to refund the buyer. GTW Webstore cannot be held liable for any damage of the
packaging or the products itself which occurred during the period the goods are
sent back.
After
receiving and checking the return for completeness and damage, GTW Webstore shall refund the amount of the returned products
to the buyer within 14 days (from current 30 days) of the receipt of the
‘withdrawal/returns’ form, provided the goods are returned within that period.
Refunds must include the cost of standard postage as advertised on the retailers website. This may delay if GTW Webstore
did not receive the goods, evidence that the buyer has returned the goods or
the buyer’s bank details (if needed and when asked for) to refund the amount.
If 14 days have gone by since the arrival
of the buyer’s order, unfortunately GTW Webstore
cannot offer you a refund or exchange. This is however not the case if the
buyer has a complaint or warranty request.
If,
at the request of GTW Webstore, the buyer sends
certain specific submissions (for example contest entries) or without a request
from GTW Webstore the buyer sends creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), the buyer agrees that we
may, at any time, without restriction, edit, copy, publish, distribute,
translate and otherwise use in any medium any comments that the buyer forwards
to us. We are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond to any
comments.
GTW Webstore may, but has no obligation to, monitor, edit or
remove content that we determine in our sole discretion are unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these
Terms of Service.
The
buyer agrees that his/her comments will not violate any right of any
third-party, including copyright, trademark, privacy, personality or other
personal or proprietary right. The buyer further agrees that his/her comments
will not contain libelous or otherwise unlawful, abusive or obscene material,
or contain any computer virus or other malware that could in any way affect the
operation of the Service or any related website. The buyer may not use a false
e-mail address, pretend to be someone else, or otherwise mislead us or
third-parties as to the origin of any comments. The buyer is solely responsible
for any comments he/she makes and their accuracy. GTW Webstore
take no responsibility and assume no liability for any comments posted by the
buyer or any third-party.
If the buyer places an order on the GTW webstore, his/her data will be included in the customer
base of Good Taste Wine. The contact information the buyer provided is
necessary to process and complete his/her order. The transmission of incorrect
or false identity information is considered a breach of these Terms and
Conditions. The buyer’s data is protected and will not be passed on to third
parties, except those that are necessary to complete the order. Please review
our Privacy Policy for more information.
GTW Webstore offers the buyer the option to subscribe to our
newsletter, which brings the buyer into our mailing list. Each mailing includes
instructions to remove the buyer from this list.
The buyer’s submission of personal
information through the GTW Store is governed by our Privacy Policy. For more
information, please read our Privacy Policy.
Occasionally
there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions,
pricing, promotions, offers, product shipping charges, transit times and
availability. GTW Webstore reserves the right to
correct any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after
the buyer has submitted his/her order).
GTW Webstore undertakes no obligation to update, amend or
clarify information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website, should be
taken to indicate that all information in the Service or on any related website
has been modified or updated.
In
addition to other prohibitions as set forth in the Terms of Service, the buyer
is prohibited from using the site or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts; (c) to
violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass,
abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national
origin, or disability; (f) to submit false or misleading information; (g) to upload
or transmit viruses or any other type of malicious code that will or may be
used in any way that will affect the functionality or operation of the Service
or of any related website, other websites, or the Internet; (h) to collect or
track the personal information of others; (i) to
spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features
of the Service or any related website, other websites, or the Internet. GTW Webstore reserves the right to terminate the buyer’s use of
the Service or any related website for violating any of the prohibited uses.
GTW Webstore does not guarantee, represent or warrant that the
buyer’s use of our service will be uninterrupted, timely, secure or error-free.
GTW Webstore does not warrant that the results that may be
obtained from the use of the service will be accurate or reliable.
The
buyer agrees that from time to time, GTW Webstore may
remove the service for indefinite periods of time or cancel the service at any
time, without notice to you.
The
buyer expressly agrees that his/her use of, or inability to use, the service is
at his/her sole risk. The service and all products and services delivered to
the buyer through the service are (except as expressly stated by us) provided
'as is' and 'as available' for his/her use, without any representation,
warranties or conditions of any kind, either express or implied, including all
implied warranties or conditions of merchantability, merchantable quality,
fitness for a particular purpose, durability, title, and non-infringement.
In no
case shall GTW Webstore, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service
providers or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract,
tort (including negligence), strict liability or otherwise, arising from the
buyer’s use of any of the service or any products procured using the service,
or for any other claim related in any way to his/her use of the service or any
product, including, but not limited to, any errors or omissions in any content,
or any loss or damage of any kind incurred as a result of the use of the
service or any content (or product) posted, transmitted, or otherwise made
available via the service, even if advised of their possibility. Because some
states or jurisdictions do not allow the exclusion or the limitation of
liability for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent permitted
by law.
GTW Webstore has made every effort to display as accurately as
possible the colors and images of our products that appear at the GTW Webstore. We cannot guarantee that the buyer’s computer
monitor's display of any color will be accurate.
GTW Webstore takes quality very serious and will always make
sure that the quality and quantity of the products and orders is respected,
however GTW Webstore cannot warrant that the quality
of any products, services, information, or other material purchased or obtained
by the buyer will meet his/her expectations.
GTW Webstore guarantees that the products meet the quality and
quantity of the agreement, as stated on the website in the product description
or product image.
If
this is not the case and the products show signs of a defect, are faulty or not
as advertised,
please notify us within 6 months
after receipt of the order. Normal wear or (un)intentional
changes to the product are not covered by the warranty.
After
6 months, you need to prove that the defect already existed on receipt of the
goods, for example, by showing that it is due to the poor quality of the
materials used.
Under
EU law you always have the right to a minimum 2-year
guarantee at no cost. This 2-year guarantee period starts as soon as you
receive your goods.
If
goods you bought on the GTW Webstore turn out to
be faulty or do not look or work as advertised, we will find a solution for
your request. This could be to repair or replace the product
free of charge, give you a price reduction or a full refund. Any form of
compensation can never exceed the amount that was billed to you.
As a
general rule, you will only be able to ask for a partial or full refund when it
is not possible to repair or replace the goods.
You can contact our customer service and
we will do our best to handle your complaint or request as soon as possible,
and provide a solution. Please provide us with as much information as possible
regarding your complaint so we can handle it as quickly as possible. This
information is at least the order number and your full name, but can also be
photos of the product and a detailed description of the defect or complaint.
Good
Taste Wine cannot be held liable for non-compliance of the Service due to force
majeure.
“Force
Majeure Event” shall mean any of the following, the occurrence of which makes
performance of the Service impossible, impracticable or unsafe: an act of God
(including without limitation earthquake), inevitable accident, fire, strike or
other labor dispute, war or threat of war, act of public enemy, act of
terrorism or threats thereof, riot or civil commotion, national state of
emergency, enactment, rule, order or act of any government or governmental
instrumentality, failure of technical facilities, epidemic (including a health
epidemic), interruption in, or substantial delay or failure of, technical
facilities, or failure or substantial delay of necessary transportation
services, or any other event or condition beyond GTW Webstore reasonable
control, as applicable.
The
buyer agrees to indemnify, defend and hold GTW Webstore
and our parent, subsidiaries, affiliates, partners, officers, directors,
agents, contractors, licensors, service providers, subcontractors, suppliers,
interns and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out of the buyer’s
breach of these Terms of Service or the documents they incorporate by
reference, or the buyer’s violation of any law or the rights of a third-party.
In
the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.
The
obligations and liabilities of the parties incurred prior to the termination
date shall survive the termination of this agreement for all purposes.
These
Terms of Service are effective unless and until terminated by either the buyer
or GTW Webstore. The buyer may terminate these Terms
of Service at any time by notifying us that he/she no longer wishes to use our
Services, or when the buyer ceases using our site.
If in
our sole judgment the buyer fails, or GTW Webstore
suspects that the buyer has failed, to comply with any term or provision of
these Terms of Service, GTW Webstore also may
terminate this agreement at any time without notice and the buyer will remain
liable for all amounts due up to and including the date of termination; and/or
accordingly may deny the buyer access to our Services (or any part thereof).
The
failure of GTW Webstore to exercise or enforce any
right or provision of these Terms of Service shall not constitute a waiver of
such right or provision.
These
Terms of Service and any policies or operating rules posted by GTW Webstore on this site or in respect to the service
constitutes the entire agreement and understanding between the buyer and GTW Webstore and governs the buyer’s use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between the buyer and GTW Webstore (including, but not limited to, any prior versions
of the Terms of Service).
Any
ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.
If
the buyer places an order on the GTW Webstore, his/her
data will be included in our customer base. The contact information the buyer
provided is necessary to process and complete his/her order. The transmission
of incorrect or false identity information is considered a breach of these
Terms of Service. The buyer’s data is protected and will not be passed on to
third parties, except for those necessary to complete and deliver his/her
order. When the buyer adds products to his/her shopping cart and enters his/her
details during checkout, GTW Webstore reserves the
right to save this information to send the buyer shopping cart or checkout
reminders for commercial purposes.
Please consult our Privacy Policy for more information.
These
Terms of Service and any separate agreements whereby GTW Webstore
provides the buyer Services shall be governed by and construed in accordance
with the laws of Belgium, but to the express exclusion of the applicability of
the provisions of the United Nations Convention on Contracts for the
International Sale of Goods of 11 April 1980. In case any dispute in relation
or arising out of this agreement, the case shall be submitted to the exclusive
jurisdiction of the exclusive jurisdiction of the Antwerp District Court.
The
buyer can review the most current version of the Terms of Service at any time
on this page.
GTW webstore reserves the right, at our sole discretion, to
update, change or replace any part of these Terms of Service by posting updates
and changes to our website. It is the buyer’s responsibility to check our
website periodically for changes. The buyer’s continued use of or access to our
website or the Service following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.
The
invalidity or unenforceability of any particular provision of these Terms do
not affect the other provisions hereof and these terms shall be construed in
all respects as if such invalid or unenforceable provision were omitted or
modified by a court of competent jurisdiction in such a way as to make it valid
and enforceable.